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HP
Jetdirect Print Servers - Resetting a HP Jetdirect Print Server to
Factory Defaults (Cold Reset) and Printing a Configuration
Page

In this document:

Restoring
an HP Jetdirect print server to factory defaults

Printing
a Configuration page

Introduction

Restoring an HP Jetdirect print server to
factory defaults (known as a cold reset) will erase all previous
configurations and may require network administrative knowledge,
permissions, and access to reconfigure it. A cold reset also allows
the HP Jetdirect to broadcast DHCP and BootP packets, which will
allow it to be configured by a DHCP or BootP server.

Printing the Configuration page will provide
useful information, including the current Transmission Control
Protocol/Internet Protocol (TCP/IP) address, any Internetwork Packet
Exchange/Sequenced Packet Exchange (IPX/SPX) or Novell configuration
information, a network statistics section showing the amount and
types of packets the HP Jetdirect is sending and receiving, and
either ready or error messages that indicate network communication
status.

Restoring an HP Jetdirect print server to
factory defaults

The factory defaults of a Jetdirect print
server typically include an IP address of 192.0.0.192 or
169.254.xxx.xxx. The TCP/IP status on the Configuration page should
be Ready, and IPX/SPX status should be Not Configured,
though some Jetdirects may be Ready. Resetting the print
server is useful in the following conditions:

The HP Jetdirect needs to be reconfigured
from a previous network configuration or from an inadvertently
incorrect configuration.

The HP Jetdirect is in an error state that
cannot be resolved by any other means.

To clear passwords, old IP addresses, or old
NetWare configurations.

To help discover the HP Jetdirect with HP
software such as the Install Network Printer Wizard.

General steps

Most HP printers with
internal HP Jetdirect print servers can be reset to
factory defaults (or cold-reset) by turning the printer off and
holding down the ONLINE or GO buttons while turning the printer back
on. The printer control panel display should read Cold Reset or Restoring
Factory Settings. If the printer has no display, the
indicator lights will cycle.

Many HP Designjet plotters
cannot cold reset an HP Jetdirect. However, if another printer
is available, the HP Jetdirect can be put into any of the HP
LaserJet 4 family of printers to be reset. Also, HP Jetadmin can
be used to reset the IPX/SPX settings or Telnet can be used to
reset the TCP/IP settings. The HP Designjet 1050c, 1055cm, 500,
and 800 series printers have a reset option in the menus of the
control panel. See the table below.

To cold reset an HP
Jetdirect external print server, unplug the power cord
from the HP Jetdirect print server, then hold down the TEST
button (on top of or in back of the HP Jetdirect) for five to 30
seconds while plugging in the power cord. If necessary, click
here to download manuals for current external print servers
or refer to the manual that came with the print server.

If the HP Jetdirect print
server is installed in an HP LaserJet II, IID, III, or IIID
series printer, turn off the printer, then turn it on while
pressing the STATUS button on the HP Jetdirect print server for
five to 30 seconds. This will reset the Locally Administered
Address on Token Ring XIO cards.

NOTE: The HP LaserJet IIISi cannot
cold reset a C2059 series HP Jetdirect. The HP Jetdirect must
be reset in an HP LaserJet 4 family printer.

Specific steps

The following is a
list of printers and how to reset the HP Jetdirect internal
print server to factory defaults, a process known as a cold reset.
(See the General steps above for external print
servers.)

Printer

Cold reset

Control Panel
Message

HP Color LaserJet 4500, 8550, and 8500
series

Hold down GO
while turning on the printer.

Cold
Reset

HP Color LaserJet 4600 series, HP Color
LaserJet 5500 series

Turn the printer on and allow the
printer to start the power-on sequence, then press and hold
the green checkmark key until all three lights on the
control panel are lit. When Select
Language appears on the display, press the Up Arrow
key until Cold Reset appears on
the display. Press SELECT and the
printer will perform a cold reset and continue its power-on
sequence.

HP Color LaserJet 5 series

Hold down ONLINE while turning on the printer.

08 Cold
Reset

HP Color LaserJet

Hold down ONLINE while turning on the printer.

08 Cold
Reset

HP LaserJet 9000, 4100, 4200, and 4300
series

Turn off the printer. Press and hold
the green SELECT key while turning
the printer on. When all three status lights on the control
panel light up (sequencing through the lights), release the
green SELECT key. After Select Language appears on the front
control panel, press the Down Arrow to "Cold Reset." Press
the green SELECT key.

Cold
Reset

HP LaserJet 9000mfp, 4100mfp

Hold down the 6 key while powering on the printer.
After all the LEDs come on, release the 6 key. Caution: The LEDs will flash
initially. Do not release the 6 key until all LEDs are
solidly lit on. Press and release the 9 key one time. Cold Reset is then displayed. Press and
release the 6 key one time.

Cold
Reset

HP LaserJet 8000, 5000, 4050, 4000, and
5 series

Hold down GO
while turning on the printer.

Cold Reset

HP LaserJet 2200, 2200dn, and 2200dtn

Hold down the GO button. Turn the printer on and
continue to hold the GO button for
five to ten seconds. Release the GO button after the Attention light
turns on. (If the button is held down for 20 seconds or
more after the LEDs come on, it may reset the page count and
remove the serial number.)

N/A

HP LaserJet 2300

Turn off the printer. Turn it on and
hold the green checkmark button until all three lights are
on. When the lights are on, stop pressing the checkmark.
When Select Language appears,
press the Up Arrow button to select Cold
Reset and press the green checkmark button
again.

Cold Reset

Printer

Cold reset

Control Panel message

HP LaserJet 2100, 2100n, and 2100tn

Printers with firmware v 19991018 or
higher can cold reset the HP Jetdirect using this method:
Hold down the small JOB CANCEL
button. Turn the printer on; continue to hold the JOB CANCEL button for seven to ten
seconds, then release. Do not hold the JOB CANCEL button
longer than 10 seconds. Printers with older firmware can
cold reset the HP Jetdirect; however, the page count and
serial number on the printer’s Configuration page will be
lost (the serial number is, however, also printed on the
back of the HP LaserJet 2100 printer). This procedure is
for reference only and should be avoided if possible.
Print a Configuration page. This will ensure that a
hardcopy of the current page count and the electronic serial
number is available. Turn off the HP LaserJet 2100 printer.
After the power is off, press and hold JOB CANCEL. Turn the power on, and
continue to hold JOB CANCEL until
all of the LEDs come on or for five to 20 or more seconds
after all of the LEDs come on.

N/A

HP LaserJet 5Si and 5Si MX

Hold down ONLINE while turning on the printer.

Resetting to Factory
Defaults

HP LaserJet 4Si, IIISi, 4V, 4 Plus, and
LaserJet 4 series

Hold down ONLINE while turning on the printer.

08 Cold
Reset

HP LaserJet III and II series

Hold down the STATUS button on the card while turning
on the printer - hold the button for at least 40 seconds.

None

Printer

Cold reset

Control Panel message

HP 2500c, 2500cm, 2500cxi, and 2500cse
Professional series (Inkjet)

While holding down the GO button, turn on the printer.

Initializing

When the printer is done initializing,
Print Head Not Aligned will appear
on the front panel. Realign the print head through the
Diagnostics menu.

HP 2200, 2250, and 2600 Professional
series (Inkjet)

Press and hold ITEM and RESUME together while turning on the
printer (pressing POWER).

N/A

HP Deskjet 1700, 1700d, and 1700ps
printers

Remove the print server from the
printer. Remove the power plug for three seconds and then
reinsert it. Press and hold down the TEST button on the
print server. While holding down the TEST button, insert the
print server back into the printer. Continue holding the
TEST button for a few seconds. Release the button.

N/A

HP Deskjet 1600c and cm printers

Hold down the BLUE button on the front panel for five
seconds while turning on the printer.

N/A

HP Deskjet 1200c and ps printer

Hold down SHIFT while turning on the printer.

N/A

HP Deskjet 1160 series

Remove the print server from the
printer. Remove the power plug for three seconds and then
reinsert it. Press and hold down the TEST button on the
print server. While holding down the TEST button, insert the
print server back into the printer. Continue holding the
TEST button for a few seconds. Release the button.

N/A

Printer

Cold reset

Control Panel message

HP Officejet D series 125, 135, 145,
and 155 all-in-one

Remove the print server from the
printer. Remove the power plug for three seconds and then
reinsert it. Press and hold down the TEST button on the
print server. While holding down the TEST button, insert the
print server back into the printer. Continue holding the
TEST button for a few seconds. Release the button.

N/A

HP Designjet 5000 series or 5500 series

Press the TOP
button and make sure the plotter icon is on the display of
the front panel, then press ENTER.
Press the Up or Down Arrow until I/O
Setup is on the display, then press ENTER. Press the Up or Down Arrow until
ENTER is on the Display, then
press ENTER. Press the Up or Down
Arrow until Advanced is on the
display, then press ENTER. Press
the Up or Down Arrow until Reset
card is on the display, then press ENTER.

N/A

HP Designjet Color Pro GA

While holding down the GO button, turn on the printer.

Initializing.
When the printer is done initializing, Print Head Not Aligned will appear on
the front panel. Realign the print head through the
Diagnostics menu.

Printer

Cold reset

Control Panel message

HP Designjet 1050c or 1055cm

Press the TOP
button and make sure the plotter icon is on the display of
the front panel. Press the Up or Down
Arrow until I/O Setup is on
the display, then press ENTER.
Press the Up or Down Arrow until
Network card is on the display,
then press ENTER. Press the Up or Down Arrow until Advanced is on the display, then press
ENTER. Press the Up or Down Arrow until Reset card is on the display, then press
ENTER.

N/A

HP Designjet 500 or 800 series

Press TOP,
Highlight the printer icon, and then press ENTER. Press the Up
or Down Arrow until I/O
Setup is on the display, then press ENTER. Press the Up
or Down Arrow until Card
Setup is on the display, then press ENTER. Press the Up
or Down Arrow until Advanced is on the display, then press
ENTER. Press the Up or Down Arrow until Reset card is on the display, then press
ENTER.

N/A

Printing a Configuration page

A Configuration page will have useful
information on it, including the current TCP/IP address, any IPX/SPX
or Novell configuration information, a network statistics section
showing the amount and types of packets the HP Jetdirect is sending
and receiving, and either ready or error messages that indicate
network communication status.

There are at least two styles of printer
control panels - "Classic" and "Flex". Classic control panels
typically have Menu and Item buttons; Flex control panels have a
check mark button and arrow buttons and/or a numeric keypad. While
this complicates things in an environment with many different types
of printers, the basic navigation concepts apply: the HP Jetdirect
configuration page is usually found on an Information
menu.

Overview for Internal HP Jetdirect print
servers

For Classic menus in general,
press the MENU button to go to the Print Configuration, Print EIO
Configuration, PCL Configuration Page, or the Self Test menu.
Press the SELECT or ENTER button.

For Flex menus, press the
check mark button to enter the menu system, press the down arrow
button to Information. Press the check mark button to enter the
Information menu. Press the down arrow button to Print
Configuration. Press the check mark button.

Details to print a Configuration page from
specific printers

Printer

Printing a
Configuration page

HP Color LaserJet 8550 and 8500 series

Press the MENU
button until Information
Menu appears on the display. Press the ITEM button until Print Configuration or Print EIO Page appears in the display.
Press SELECT.

HP Color LaserJet 4600

Press the Checkmark
(Select) to enter the MENUS. Press the Down
Arrow to highlight INFORMATION. Press the Checkmark (Select) to select INFORMATION. Press the Down Arrow to highlight PRINT CONFIGURATION. Press Checkmark (Select) to select PRINT CONFIGURATION

HP Color LaserJet 4500

Press the MENU
button until Information
Menu appears on the display. Press the ITEM button until "Print Configuration"
appears in the display. Press the SELECT button.

HP Color LaserJet 5 series

Take the printer OFFLINE. Press the
MENU button until Test Menu or PCL Test
Menu appears in the display. Press the ITEM button until Self Test or PCL
Configuration Page appears. Press SELECT or ENTER.

HP Color LaserJet

Select the ONLINE key to take the printer offline
(the On Line indicator goes out). Press the MENU key until PCL
Test Menu or PS Test Menu
appears on the first line of the Printer's display panel.
Note: the prefix PCL or PS depends on whether HP-PCL or
PostScript has been selected as the current "system
personality." For example, if you want to print a PS self
test but the printer is currently set to PCL, you need to
change the printer's personality to PostScript. To do this,
press the MENU key until PCL CONFIG MENU shows on the first line
of the display panel. SYS=PCL or
AUTO will appear on the second
line. At this point, press the Plus
(+) key once to change to PS and then press ENTER. Finally, press the ON LINE key and the printer will reset
to the PS personality. PCL SELF
TEST or PS SELF TEST should
automatically appear on the second line. Press the ENTER key to print the self-test page.
Press the ONLINE key to put the
printer back online (the On Line indicator goes on).

Printer

Printing a Configuration page

HP LaserJet 9000

Press 2, 2
(press the 2 key twice) on the numeric keypad of the
printer.

HP LaserJet 8100 and 8000 series

Press the MENU
button until Information
Menu appears on the display. Press the ITEM button until Print Configuration or Print EIO Pageappears in the display.
Press SELECT.

HP LaserJet 4200 and 4300 series

Press the Checkmark
(Select) to enter the MENUS. Press the Down
Arrow to highlight INFORMATION. Press the Checkmark (Select) to select INFORMATION. Press the Down Arrow to highlight PRINT CONFIGURATION. Press Checkmark (Select) to select PRINT CONFIGURATION

HP LaserJet 5000, 4050, and 4000

Press the MENU
button until Information Menu appears on the display.
Press the ITEM button until "Print
Configuration" appears in the display. Press the SELECT button.

HP LaserJet 2200, 2200dn, and 2200dtn

Press the GO
and JOB CANCEL buttons
simultaneously.

HP LaserJet 2100, 2100n, and 2100tn

Press the GO
and JOB CANCEL buttons
simultaneously.

HP LaserJet 5Si, and 5 series

Take the printer OFFLINE. Press the
MENU button until Test Menu or PCL Test
Menuappears in the display. Press the ITEM button until "Self Test" or "PCL
Configuration Page" appears. Press SELECT or ENTER.

HP LaserJet 4Si, 4V, 4Plus, and 4
series

Take the Printer OFFLINE. Press the
MENU button until Test Menu appears in the display. Press
the ITEM button until Self Test appears in the display. Press
ENTER.

HP LaserJet IIIsi

Take the printer OFFLINE. Press the
TEST button until 05 Self-Test appears in the display.

Printer

Printing a Configuration page

HP LaserJet III, and II series

Press and hold the STATUS button on the
back of the HP Jetdirect XIO card. Continue holding the
STATUS button until the printer starts printing. Note: This
will be easier if the eraser end of a pencil is used to hold
the button in.

HP 2500c, 2500cm, 2500cxi, and 2500cse
Professional series (Inkjet)

Press the MENU
button until "Self Test" appears. Press the ITEM button until Print Diagnostic Page is displayed.
Press SELECT.

HP 2200, 2230, 2250, and 2280
Professional series (Inkjet)

Press the MENU
button until "Information Menu" appears. Press the
ITEM button until Print Configuration appears. Press the
RESUME button to print the
Configuration page.

HP Deskjet 1700, 1700d, and 1700ps
printers

Press the TEST button for two seconds.

HP Deskjet 1600c

Press and hold the BLUE button for two seconds.

HP Deskjet 1200c

Press and hold the SHIFT button while pressing the TEST button.

HP Deskjet 1160 series printers

Press the TEST
button for two seconds.

HP Officejet D series 125, 135, 145,
and 155 all-in-one

Press the TEST
button for two seconds.

HP Paintjet XL300

Take the printer OFFLINE; press the
TEST button for less than two
seconds.

HP Copyjet

Press the SELFTEST
button then press the Plus
(+) button.

HP Designjet 2500c, and 3500c

Change the paper size to ARCH A. Go to
the Utilities menu and select
Service Tests, then select Service Print. Press ENTER.

Printer

Printing a Configuration page

HP Designjet 500

For the HP Designjet 500 series
printers with optional HP-GL/2 accessory cards, do the
following: From the front panel message of Ready, press the Down
Arrow key to highlight the Setup
Menu on the left side of the screen; the plotter icon
will also be highlighted on the right side of the screen.
Press ENTER. Press the Down Arrow to Printer
Information. Press ENTER.
Press the Down Arrow to Print. Press ENTER.

HP Designjet 750c, 755cm, and 650c

Change the paper size to ARCH A. Go to
the Utilities Menu and select
Config Plot or Service Config. Press ENTER.

HP Designjet 800

For the HP Designjet 800 series
printers with optional HP-GL/2 accessory cards, do the
following: From the front panel message of Ready, press the
Down Arrow key to highlight the
Setup Menu on the left side of the
screen; the plotter icon will also be highlighted on the
right side of the screen. Press ENTER. Press the Down
Arrow to Printer
Information. Press ENTER.
Press the Down Arrow to "Print."
Press ENTER.

HP Designjet 1050c or 1055cm

Press the TOP
button and highlight the printer icon on the front panel,
then press ENTER. Press the Down Arrow to Utilities. Press ENTER. Press the Down
Arrow to Test Prints. Press
ENTER. Press the Down Arrow to
Service Config Press ENTER.

HP Designjet Color Pro GA

Press the MENU
button until Self Test
appears. Press the ITEM button
until Print Diagnostic Page is
displayed. Press SELECT.

HP Designjet 5000 or 5500 series

Press the Down
Arrow keys on the front panel until the Setup Menu is displayed. Press ENTER. Go to the Utilities menu and select Test Prints. Press ENTER. For the HP Designjet 5000 series,
select Service Config. Press ENTER. For the HP Designjet 5500 series,
select Network-card Config. Press
ENTER.

NOTE: Without an HP-GL/2 accessory
card, an HP Designjet 500 or 800 series printer will not produce
a Configuration page. Certain HP Jetdirect information is
available from the front panel.

External HP Jetdirect print servers

Press the TEST button on the
top or the back of the HP Jetdirect print server. The print
server should auto-negotiate the Printer Description Language
(PDL) and the Configuration page should print.

NOTE: HP Jetdirect print servers
with three parallel ports print the Configuration page only
through parallel port one.

If the Configuration page
does not print, the PDL may need to be changed manually. Hold
down the TEST button, using information in the table below, then
release. A Configuration page should print after releasing the
button, but if it does not, press the TEST button once to
print.

To change the PDL on the external print
server

Printer

Printing a
Configuration page

HP EX (J238XA/B)

PCL Status page - Press and hold the
TEST button for less than three seconds. HPGL Status page -
Press and hold the TEST button for more than five seconds.

HP EX 150 (J2592A)

The HP Jetdirect 150X prints its
Configuration page only in PCL. Press and hold the
TEST button for less than three seconds.

HP EXPlus or EXPlus 3 (J2591A, J2593A,
J2594A) HP 300x (J3263A, J4101A) HP 170x (J3258A, J4102A) HP
500x (J3265A)

Hold TEST button down until: HP PCL -
Status LED Off - Activity LED Off ASCII - Status LED Off -
Activity LED On PostScript - Status LED On - Activity LED
Off HP-GL/2 - Status LED On - Activity LED ON

HP 175x EX (J6035A) HP 310x EX (J6038A)
HP 380x (J6061A)

Press and hold the TEST button.
Continue to hold the button until the power/status light
first changes to amber, then flashes green. Then, release
the button. Press the TEST button again once to print the
Configuration page. Repeat steps as necessary until the
Configuration page prints correctly. The page language can
also be set through the embedded Web server. Enter the
TCP/IP address of the HP Jetdirect in a supported browser;
click Networking, then USB Settings.

HP WP110 (J6062A)

Press and hold the TEST button until
the page begins to print. The Configuration page is in ASCII
Text only.

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